Complaints Procedure

Armstrong’s Insurance Brokers management and staff have a commitment to efficient and fair resolution of complaints. Our company demonstrates a culture that acknowledges clients’ right to provide feedback. We subscribe to the NIBA Code of Conduct. Armstrong’s Insurance Brokers has a detailed internal dispute resolution process in accordance with the guidelines in those Codes and Section 912A(1) of the Corporations Act 2001.

Please contact us if you have any complaints about our services.

If you have a complaint about the services Armstrong’s Insurance Brokers has provided you please address your matter to:

Complaints Officer
Armstrong’s Insurance Brokers Pty Ltd

Head Office
47 Cameron St
Launceston TAS 7250

PO BOX 2153
LAUNCESTON TAS 7250
Ph: 03 63315455
Fax: 0363315488

Email: office@armstrongs.net.au
Website: www.armstrongs.net.au

Once a complaint is received we will contact you immediately.

We are also a member of the Australian Financial Complaints Authority (AFCA), an External Dispute Resolution body. If your complaint cannot be resolved to your satisfaction within 45 business days, you have the right to refer the matter to the AFCA. Contact details below:

Street Address –  Australian Financial Complaints Authority, GPO Box 3, Melbourne, VIC 3001
Phone 1800 931 678

Email: info@afca.org.au
Website: www.afca.org.au

We also subscribe to the National Insurance Brokers Association,  Insurance Brokers Code of Practice, the Code sets minimum service standards that you may expect from us.  You may obtain a copy of the Insurance Brokers Code of Practice from https://www.niba.com.au/codeofpractice/index.cfm